"May I help you?"
English in tourism/hotel
  Hotel/Reception
Qualification
 Basic knowledge of English.
Participants
 Hotel staff in regular contact with international customers.
Contents
  • Contacting the customers
  • Reservations
  • Payment
  • Describing directions
  • etc.
Fees
 On inquiry
   
  Catering/Restaurant
Qualification
 Basic knowledge of English.
Participants
 Catering/Restaurant staff in regular contact with international customers.
Contents

1. Service

  • Meals
     - Breakfast
     - Lunch
     - Dinner
  • Taking orders  
  • Menu
  • Food / Beverage
  • Complaints

2. Kitchen

  • Food / Beverage   
  • Cooking Utensils   
  • Methods of preparation
Fees
 On inquiry