Telephony & Emails
   
Qualification
 Basic knowledge of German.
Participants
 Staff/business people who make plenty of phone calls and/or write emails.
Contents
(Telephony)
  • Getting started
  • Arranging/Fixing appointments
  • Leaving messages
  • Problems & Difficulties
  • The telephone alphabet
  • etc.
Contents
(Emails)
  • Netiquette
  • Getting organized
  • Formal & less formal style
  • Replying/Forwarding of emails
  • etc.
Fees
 On inquiry